Redeem a gift card — full card balance

For redeeming only part of a gift card while leaving the rest of the balance on the card for future use, see the separate article on partial gift card redemption.

Access path: Quickvee POS → Register → add items to cart → tap Charge → Balance screen → Gift Card

What "full redemption" means

When the cashier scans a gift card on the Balance screen, the system pre-fills the redemption amount with the maximum the card can apply to this sale, which is the lower of:

• The card's available balance

• The order's balance due

For a $100 card on a $125.90 order, the pre-fill is $100. For a $100 card on a $50 order, the pre-fill is $50. The cashier confirms this pre-filled amount as is — that is full redemption.

Step-by-step

Step 1 — Reach the Balance screen

After the customer's items are scanned into the cart, tap Charge to open the Balance screen. The screen shows:

• The amount owed (e.g. $125.90)

• All payment tenders: Loyalty, Store Credit, Cash, Credit, Debit, EBT Cash, EBT Food, Gift Card

• The Sale Summary panel on the right with line items, subtotal, tax, and To Pay

Step 2 — Tap Gift Card

Tap the Gift Card button. The Scan Gift Card to Redeem modal opens.

Step 3 — Scan or enter the gift card code

• Scan the barcode on the physical gift card with the connected scanner

• Manually type the gift card code into the input field (e.g. 111111)

Tap Redeem Gift Card to validate the card and pull its balance.

Step 4 — Confirm the pre-filled amount

The Gift Card Balance modal opens. The Gift Card Amount field is pre-filled with the maximum the card can contribute to this sale:

To redeem the full pre-filled amount, simply tap Confirm Redemption — no editing required.

Step 5 — Review the updated balance

After Confirm Redemption, the screen updates:

• The balance owed at the top drops by the redeemed amount

• The Sale Summary panel adds a Gift Card line showing the negative amount applied (e.g. -$100.00) with a small remove icon next to it

• The remaining payment buttons (Cash, Credit, Debit, EBT) recalculate to reflect the new amount due

• The Quick Cash suggestion buttons refresh to round-up amounts based on the new balance

If the gift card covered the full order, the balance shows $0.00 and the system advances directly to the receipt prompt.

Step 6a — Card covers the full order

When the gift card amount equals or exceeds the balance due, no further payment is needed. The system advances to the Change Due screen showing $0.00, with three receipt options:

Step 6b — Card does not cover the full order

When the gift card balance is less than the order total, the remaining balance is shown at the top of the Balance screen and must be paid using another tender:

• Cash — opens the cash entry; the remaining amount is the suggested figure

• Credit / Debit — sends the remaining amount to the connected pinpad

• EBT Cash / EBT Food — for SNAP-eligible items

• Gift Card (again) — if the customer has a second gift card

Once the remaining balance is paid, the receipt prompt appears as in Step 6a.

What gets recorded

• The gift card redemption is logged as a payment line on the order with the exact amount redeemed

• The card's balance is reduced by the amount redeemed (in full-card scenarios, the new balance is $0.00)

• The order list flags the order as paid via gift card; if the order was paid only by gift card, a Gift Card label appears next to the order in the order summary

• The printed and emailed receipts show the gift card line, the amount redeemed, and the gift card's remaining balance after this transaction

• The Gift Card report under Reporting picks up the redemption against the card and contributes to the day's Total Redeemed figure

Important notes