The most common gift card redemption flow: the customer hands over a gift card and the cashier applies the full available balance to the current sale. If the gift card covers the order in full, the sale completes with the gift card alone. If it doesn't, the remaining balance is paid using any other tender.
Access path: Quickvee POS → Register → add items to cart → tap Charge → Balance screen → Gift Card
For redeeming only part of a gift card while leaving the rest of the balance on the card for future use, see the separate article on partial gift card redemption.
What "full redemption" means
When the cashier scans a gift card on the Balance screen, the system pre-fills the redemption amount with the maximum the card can apply to this sale, which is the lower of:
-
The card's available balance
-
The order's balance due
For a $100 card on a $125.90 order, the pre-fill is $100. For a $100 card on a $50 order, the pre-fill is $50. The cashier confirms this pre-filled amount as is — that's full redemption.
Step 1 — Reach the Balance screen
After items are in the cart, tap Charge to open the Balance screen showing:
-
The amount owed (e.g. $125.90)
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All payment tenders: Loyalty, Store Credit, Cash, Credit, Debit, EBT Cash, EBT Food, Gift Card
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The Sale Summary panel on the right with line items, subtotal, tax, and To Pay
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Step 2 — Tap Gift Card
Tap the Gift Card button. The Scan Gift Card to Redeem modal opens.
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Step 3 — Scan or enter the gift card code
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Scan the barcode on the physical gift card with the connected scanner
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Manually type the gift card code into the input field (e.g.
111111)
Tap Redeem Gift Card to validate the card and pull its balance.
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Step 4 — Confirm the pre-filled amount
The Gift Card Balance modal opens. The Gift Card Amount field is pre-filled with the maximum the card can contribute to this sale:
|
Card Balance |
Order Balance Due |
Pre-fill |
Behavior on Confirm |
|---|---|---|---|
|
$100 |
$125.90 |
$100.00 |
Full card used; $25.90 remains to be paid by another tender |
|
$100 |
$80.00 |
$80.00 |
$80 used from card; $20 stays on the card; sale fully paid |
|
$100 |
$100.00 |
$100.00 |
Card fully used; sale fully paid |
To redeem the full pre-filled amount, simply tap Confirm Redemption — no editing required.
Step 5 — Review the updated balance
After Confirm Redemption:
-
The balance owed at the top drops by the redeemed amount
-
The Sale Summary panel adds a Gift Card line showing the negative amount applied (e.g. -$100.00) with a small remove icon
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The remaining payment buttons (Cash, Credit, Debit, EBT) recalculate to reflect the new amount due
-
The Quick Cash suggestion buttons refresh to round-up amounts
If the gift card covered the full order, the balance shows $0.00 and the system advances directly to the receipt prompt.
Step 6a — Card covers the full order
When the gift card amount equals or exceeds the balance due, no further payment is needed. The system advances to the Change Due screen showing $0.00:
|
Option |
Behavior |
|---|---|
|
No Receipt |
Closes the sale without printing or emailing |
|
Payment Receipt |
Prints to the connected receipt printer |
|
Email Receipt |
Sends the digital receipt to the customer's email |
Step 6b — Card does not cover the full order
The remaining balance is shown at the top of the Balance screen and must be paid using another tender:
-
Cash — opens the cash entry; the remaining amount is the suggested figure
-
Credit / Debit — sends the remaining amount to the connected pinpad
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EBT Cash / EBT Food — for SNAP-eligible items
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Gift Card (again) — if the customer has a second gift card
Once the remaining balance is paid, the receipt prompt appears as in Step 6a.
What gets recorded
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The gift card redemption is logged as a payment line on the order with the exact amount redeemed
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The card's balance is reduced by the amount redeemed (in full-card scenarios, the new balance is $0.00)
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The order list flags the order as paid via gift card
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The printed and emailed receipts show the gift card line, the amount redeemed, and the card's remaining balance after this transaction
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The Gift Card report under Reporting picks up the redemption and contributes to the day's Total Redeemed figure
Important notes
The pre-filled amount is the safest default. It already accounts for both the card's balance and the sale's balance due — confirming it as is will never over-redeem and will never leave money on the card unintentionally.
Subtotal and tax are calculated on the original cart amount. A gift card is a tender, not a discount.
A gift card cannot be applied twice on the same sale. Once the card has been redeemed, scanning the same code again is blocked.
A second gift card can be applied to the same sale. Tap Gift Card again and scan a different card. Repeat until the order is paid in full.
Refunding a sale paid with a gift card restores the redeemed amount back to the original gift card.
Non-Cash Adjustment is independent of gift card redemption. The surcharge applies to the credit/debit portion of the remaining balance only.
A gift card with a $0 balance cannot be redeemed. If the scanned card has been fully used or has not been activated, the Gift Card Amount field will not allow a redemption.